Category Archives: Impressed

Guinness get it right !

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Last week I had the opportunity to attend a secret launch. It was such a secret that all I knew was that it was a new Guinness product. I admit it is not a customer service story per say but a tale of a great brand and a great launch. Now I love a bit of mystery and intrigue, who doesn’t ! So I headed off to the Tivoli car park abuzz with what they were up to.

I was greeted by Mongolian Yurts, blank bottles of undisclosed alcohol and blackboards detailing tasty treats that would soon arrive. There was even a dine in the dark section, but I was much happier sipping on my mystery tipple. At this stage my curiosity was rising with every sip of said mystery drink. Even the lovely promo girls didn’t give anything away; they were dressed in simple blue tee-shirts.

Here comes the good bit. After a brief break in proceedings the product was unveiled. Cue branded bottles entering the Yurt presented by promo girls in branded tee shirts (Kudos to them for their quick change skills) Then I noticed that all the previously blank posters were now adorned with the freshly launched Guinness black lager bottle.

It really was a great launch and executed brilliantly. As the master brewer said what would Arthur Guinness have thought ? A new Guinness lager being launched in Mongolian Yurts on Frances Street, surrounded by graffitied walls in a car park. It sounds a little bit mad, just like Guinness Black Lager, but it worked as does the new lager. A bit of madness never hurt anyone I say and when it is Guinness leading the madness, it is best to just go with it and take another swig.

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I’m in love with KC Peaches..

I’m enamored. KC peaches has my heart and I’m hooked. We met a week or two ago on Nassau Street. This place has it sussed. Their visual merchandising and simple use of neutral colours make this place look rather special.

All I wanted was a humble salad, well, let me tell you that I had a veritable choice of goodness to choose from. As someone who is rather indecisive, this posed a bit of a problem, and waved goodbye to the ‘quick lunch’ I had planned.  Fifteen minutes later, I was still shoveling a bit of couscous and assorted leaves into my ‘box’.

I love how you pick a box and fill it with anything, no horrid weighing scales or sneaky extra charges. The only rule I’m guessing is that the box must be able to close and not be overflowing with spinach and rockety goodness. The staff are cool and helpful and even offered me a cheeky student discount, without me prompting. Not so cheeky considering I am a student but it was a welcome change to see a staff member take some initiative. More of that is to be encouraged.

There have been recent reports from one of my informants of burnt broccoli stowing away in said informants ‘box’, but I am not here to judge on the kitchens over zealousness cooking in relation to the tree shaped vegetable.

Take a walk down Nassau Street and you won’t miss it, they have delightful cakes in the window to lure you in. I do warn you though, If you are tight on time, indecisive or put off by choice,  you may need to plan your time to get the full effect. This place deserves time, effort and a bit of thought. Ironically similar to the ingredients of the perfect relationship !

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Exceptional Emirates

Apart from my passion for customer service, my other love lies in the skies, in particular airlines. Back in January I decided to take a trip to China with Emirates to test their new Dublin to Dubai route and onward to Hong Kong. I was spurred into the decision by very favourable launch offers and the thought of spending half a day flying half way around the world (nerdy I know)

Emirates day arrived and I presented myself at the airport for the beginning of my trip. Despite the route being only a week old, the flight was pretty full (thanks to Emirates marvelous marketing skills) I was approached by a member of staff who asked me would I mind being re-routed. Now this for many would be a hellish idea, but for an aviation enthusiast/nut like myself it meant another flight, another airport and a bit of an adventure.

It was how they dealt with the disruption though that they makes this post blogable. I was treated to a free breakfast voucher whilst they got my affairs in order, a duty free voucher and a free ticket back to Hong Kong whenever I chose. There is a lot of free in the last sentence, just how I like it !  This was brilliant customer service.The best bit though was that I was upgraded to Business class from Birmingham to Dubai, with full use of their lounge and all the related amenities. It is this kind of amazing care towards their passengers that ensures they are always voted amongst the top airlines of the world.

So off I headed to Dubai, treated like a king with the promise of a return to Hong Kong and all the Veuve  Clicquot I could have ever wanted. I arrived mildly tipsy and tremendously impressed despite my re-routing.

P.S. Look at their impressive takeover of the Metro herald from yesterday, they know how to do things properly and are so consistent with their message even on a global scale;

Fly Emirates, Hello Tomorrow

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Brilliant Brioche

I must admit, it is not often that I feel compelled to tell you all about my lunch, nor would I think you would be interested in such mundane musings, however this is different. Brioche is one of our local haunts providing the sustenance a student needs to make it through a grueling college day. In my opinion, they are just great. Not only do they have great prices and lunch deals (€2 for coffee, with extra kick) but they are genuinely nice people.

It was this week that we made the stroll down Aungier Street to said cafe. I must add that we battled the wind and rain on two occasions and on one occasion I lost an umbrella to it (Doesn’t this scream brand loyalty to you). Nevertheless it was packed. One member of staffed soon realised the impending herd mentality that was about to break out and took it upon herself to come out behind the counter to hurry things along.

She proceeded to take our orders in advance, writing them and our names on their bags. This is brilliant customer service in action. We were impressed. They even succumbed to my addiction for mayonnaise by providing me with a little extra pot for my pleasure (Remember it is the little extras that I love). We returned today and were greeted by the uber professional staff member by name, this threw me over the edge into a pit of delight.

Every single company should have staff members like this, she surpassed any expectations I ever had about the place,  I am now a loyalist to Brioche.

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Top Marks

A spur of the moment Thursday trip to M&S turned out to be quite the fruitful one. Initially lured in by their €12.50 dinner deal (which cannot be beaten for value) we were greeted by a selection of delightful treats being offered.

Yvonne was just as delightful as her samples, she amazed me with her enthusiasm and knowledge of all things Marks and Spencer. I left feeling knowledgeable  not just about the new range but a whole host of tips and tricks regarding all things cookery.

The most important point though is that Yvonne had bundles of passion without being pushy. She was absolutely brilliant at her job and could sell me a Spanish risotto in an instant, despite my abhorrent dislike for the mini rice dish. There needs to be more Yvonne’s out there !

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