Category Archives: Deal

Up all night..in the pursuit of customer service.

Never one to be a follower of sport – in fact I swiftly recycle any sport supplement that comes my way -something changed  this weekend. I write this whilst sipping on a free latte from Insomnia. I have always been a fan of this company, I like their style and their brand has a personality that fits kinda well with me. They treat their customers pretty good and this weekend they had a special treat for their ZAPPA tag loyalty card holders. Obviously being a promiscuous loyalty card fiend, I was in on the offer too.

The deal was this, whenever Ireland scored against Croatia, you get a free coffee. Genius ! So for the first and potentially last time, I watched the match from a partially selfish ‘what’s in it for me’ perspective. How joyful I was when we scored, I could taste the milky frothiness of my Monday latte already.

On a less positive note, I find the only weakness with Insomnia can be the staff. I had a think about as to why this might be. The only theory I could suggest is that they are true ‘insomniacs’ dedicated to their job and forego sleep in order to stay true to the brand name. It works as sometimes their enthusiasm and customer service is  lack lustre and I leave feeling a little nonchalant about their staff. Luckily their coffee pulls me away from my grumpy mumblings.

Lets not dwell on picky negativity though. We must applaud companies who run such great loyalty offers, more of it is needed ! Insomnia have done what not a lot of people could do, get me mildly interested in a sporting event. Now ‘Come On You Boys In Green, I am getting quite accustomed to these free Lattes and the suspense of the matches is becoming an enjoyable pastime…Perhaps I am the one in need of some sleep.

Advertisements
Tagged , , , , , , , , , ,

Brilliant Brioche

I must admit, it is not often that I feel compelled to tell you all about my lunch, nor would I think you would be interested in such mundane musings, however this is different. Brioche is one of our local haunts providing the sustenance a student needs to make it through a grueling college day. In my opinion, they are just great. Not only do they have great prices and lunch deals (€2 for coffee, with extra kick) but they are genuinely nice people.

It was this week that we made the stroll down Aungier Street to said cafe. I must add that we battled the wind and rain on two occasions and on one occasion I lost an umbrella to it (Doesn’t this scream brand loyalty to you). Nevertheless it was packed. One member of staffed soon realised the impending herd mentality that was about to break out and took it upon herself to come out behind the counter to hurry things along.

She proceeded to take our orders in advance, writing them and our names on their bags. This is brilliant customer service in action. We were impressed. They even succumbed to my addiction for mayonnaise by providing me with a little extra pot for my pleasure (Remember it is the little extras that I love). We returned today and were greeted by the uber professional staff member by name, this threw me over the edge into a pit of delight.

Every single company should have staff members like this, she surpassed any expectations I ever had about the place,  I am now a loyalist to Brioche.

– 

Tagged , , , , , ,

It really is the little things that count.

Camden street has become quite the melting pot of chic eateries and great bargains. As an aside, one of my favourite shops, The Camden Casket, is an absolute must visit for the savvy buyer, but more about that in a later post, I must stay on topic !

Back to NEON, or as they put it Asian street food, now I don’t know if the term ‘street food’ really does this justice,  it is way better than any urban street food I have ever tasted. The staff are most attentive even helping me choose dishes that would limit a chilli overdose.

Now to a little note or suggestion if you like, we visited at the rather unsociable hour of 5pm on a Monday thanks to a hectic day of project work. The lunch time deal was over at 4pm and whilst the only other two people in the place were content with this, I feel a little nudge in the way of customer loyalty would have been beneficial had it been offered. I do like a deal you know. Still €11.95 for noodles and a main dish is great.

And talk about saving the best till literally last, your meal comes with two ice cream cones that you can fill at your leisure for free. So ice cream cones in hand, a nod of thanks from the staff and a ray of sunshine breaking through, we left with definite promises of a return visit.

A little piece of paradise with delightful extras, a great combination. 

Tagged , , , ,
%d bloggers like this: