Customer service and brands. Good, bad and the outstandingly brilliant. A blog celebrating companies who delight me with joy and frustrate me with madness.
I am a consumer like everyone else. I am absolutely passionate about customer service, brands and airlines.
I feel we all as consumers should receive the best service possible. When I experience brilliant service or am bowled over by brilliant brands I want to share it with you all, conversely the not so great will be shared too.
Now listen , I ask you one thing, when you don’t get the service you deserve, tell the company about it and then tell me here ! I love to hear stories about companies delighting their customers or indeed letting them down.
It is about time we all started demanding basic service with a smile, is that so much to ask ? Evidently it is.
Email me your stories: firstname.lastname@example.org
MSc Air Transport Management at Cranfield University
BSC Marketing & French at Dublin Institute of Technology